Frequently Asked Questions

What is an online nutrition consultation?

An online nutrition consultation is a personalized one-on-one session with a qualified nutrition professional conducted via video call. During this meeting, we discuss your current eating habits, lifestyle, health goals, and any specific dietary concerns. Our experts then provide tailored recommendations based on evidence-based nutritional science to help you achieve your wellness objectives. These consultations are flexible, convenient, and accessible from anywhere in Spain.

How do I register for a consultation?

Registering for a consultation is straightforward. Visit our consultations page, select your preferred date and time from our available slots, and provide your basic information including your name, email, and phone number. You'll receive a confirmation email with details about how to join the video call and any preparation steps needed. Our team will be in touch within 24 hours to confirm your appointment and answer any preliminary questions.

What should I prepare before my consultation?

Before your consultation, it helps to prepare a few things. Keep a food diary for 2-3 days showing what you typically eat and drink, including portion sizes and meal times. Write down any specific health or dietary goals you'd like to achieve. List any food allergies, intolerances, or preferences you have. If you have recent blood work or health metrics, gather those documents. Most importantly, have a quiet, comfortable space ready for the video call where you can discuss your nutrition openly.

Who are the nutrition professionals on your team?

Our team consists of qualified nutrition professionals with extensive training and experience in various areas of nutritional science. Each team member has completed formal education in nutrition, dietetics, or related health fields. We specialize in areas including sports nutrition, weight management support, plant-based eating, family nutrition, and lifestyle optimization. Our professionals stay current with the latest nutrition research and evidence-based practices to provide you with the most reliable guidance for your individual needs.

How long does a typical consultation last?

Initial consultations typically last between 45 to 60 minutes, allowing sufficient time for a thorough assessment of your nutritional status, health history, and goals. Follow-up consultations are usually 30 to 45 minutes, focusing on reviewing progress, adjusting recommendations, and addressing new questions that may have arisen. The exact duration depends on the complexity of your situation and the depth of discussion needed. We always ensure there's adequate time to fully address your concerns and provide practical, actionable guidance.

What happens after my consultation?

After your consultation, our nutrition professional will prepare personalized recommendations tailored to your specific needs and goals. You'll receive a comprehensive summary document via email within 48 hours, including dietary suggestions, practical meal ideas, and action steps you can implement immediately. We provide follow-up resources such as shopping lists, recipe suggestions, and lifestyle tips relevant to your situation. You're welcome to reach out with follow-up questions, and we offer optional follow-up consultations to track your progress and refine recommendations as needed.

Can I reschedule or cancel my appointment?

Yes, we understand that schedules change. You can reschedule your appointment up to 48 hours before the scheduled time at no additional cost. Simply contact our support team at [email protected] or call +34 452 026 239 with your new preferred date and time. Cancellations made more than 48 hours in advance are fully refundable. If you need to cancel within 48 hours, please reach out to discuss your options. We're committed to working with your schedule whenever possible.

Are online consultations as effective as in-person visits?

Research shows that online nutrition consultations are highly effective for most people. The video format allows for detailed visual assessment, personalized discussion, and comprehensive guidance without requiring travel time. Our professionals can still evaluate your nutritional needs thoroughly through conversation and documentation. The main advantage is convenience and accessibility—you receive the same professional expertise from your home. In rare cases where specific physical measurements are needed, we can guide you to measure yourself or recommend local resources as supplementary support.

Is my personal health information kept confidential?

Absolutely. We take confidentiality very seriously and comply with all relevant privacy regulations. All personal information and health details you share during consultations are handled with strict confidentiality. Your data is stored securely and accessed only by the nutrition professional assigned to your care. We use encrypted video conferencing platforms to protect your conversations. For complete details about how we handle your information, please review our privacy policy. We never share your personal data with third parties without your explicit consent.

Do I need special equipment for my consultation?

No special equipment is required. You only need a device with internet access—a computer, tablet, or smartphone works perfectly. Ensure your device has a functioning camera and microphone for clear communication. We recommend testing your camera and microphone before the consultation to avoid technical issues. A quiet, private space is important so you can speak openly about your nutrition and health without interruptions. If you have any technical concerns, contact our support team before your appointment, and we'll help troubleshoot the setup.

What if I have specific dietary preferences or restrictions?

Our nutrition professionals are experienced in working with diverse dietary preferences and restrictions, including vegetarian, vegan, gluten-free, dairy-free, and many cultural dietary patterns. During your consultation, we discuss your preferences thoroughly and develop personalized nutrition plans that respect your choices while meeting your nutritional needs. We provide practical alternatives and creative meal ideas that align with your lifestyle. Our goal is to help you achieve your health objectives while enjoying foods you love and maintaining dietary practices that matter to you.

How can I stay updated on nutrition topics and articles?

We regularly publish evidence-based articles and educational content about nutrition, healthy eating, and lifestyle wellness on our site. Visit our library section to browse our latest articles and research summaries. You can also explore our nutrition plans page for detailed information about various dietary approaches. For content questions or feedback about our articles, feel free to send us a message through our contact page. Our editorial team is dedicated to providing you with reliable, practical nutrition information you can trust and apply to your daily life.